Returns, Cancellations and Refunds

We keep returns pragmatic and fair to both sides: a clear window, clear acceptance guidelines, and a clear process — so you know exactly where you stand before you buy.

Cancelling before dispatch or pickup

You may cancel your order at any time before the trailer is picked up or dispatched for delivery by emailing sales@trailvant.com with your order number. The full amount you paid is refunded to the original payment method.

30-day return window

You may request a return within 30 days of delivery or pickup. To start a return, email sales@trailvant.com with your order number, photographs of the unit and the reason for the return. Do not send a trailer back without a written return authorization from us — unauthorized returns cannot be accepted at the gate.

Return acceptance guidelines

A return is accepted only after thorough inspection of the unit on its arrival back with us, and only where it meets these guidelines:

1. Same unit: the VIN / stock number matches the unit we sold you.
2. Unused and unaltered: the trailer is in the condition it left us — not modified, repainted, drilled, wired, loaded, or fitted with or stripped of equipment.
3. Undamaged: no damage from towing, loading, weather exposure or storage while in your possession. Fair allowance is made for road dust from the return journey itself.
4. Complete: all included equipment (ramps, gates, spare, battery, charger, keys) and all documents (title or MCO/MSO, bill of sale) come back with the unit.
5. Unencumbered: the trailer has not been titled, registered, liened or financed in the meantime.

If the inspection finds the unit does not meet these guidelines, we will tell you in writing what was found. Depending on the finding, the return may be declined, or accepted with an agreed deduction reflecting the condition.

Return transport

Return of the unit is the sole responsibility of the client. You arrange and pay for transporting the trailer back to our Selbyville, Delaware location (or another location we agree in writing). The unit remains your responsibility until it is received and signed for by us. Original delivery fees are non-refundable, except where the return is due to our error.

Refunds

• Approved refunds are issued to the original payment method the payment came from — card refunds to the card, wire refunds to the originating bank account.
• Refunds typically take 7 business days to reflect after approval; exact timing on your statement depends on your bank or card issuer.
• Where our error caused the return — wrong unit, undisclosed defect, missing promised documentation — the refund is in full, including delivery, and we take on the return transport.

Exchanges

If a unit is not right but a comparable in-stock trailer would be, we are glad to arrange an exchange under the same acceptance guidelines and settle any price difference either way. Often this is the fastest path to getting you hauling.

Where these rules come from

Claims for units that do not match their listing are covered by Our Guarantee — report those within 48 hours of handover and they are handled at our cost rather than under the standard return guidelines above.